1.1 "Business Day" means Monday to Friday excluding UK bank/public holidays.
1.2 "Consumer" has the meaning in section 2 (3) Consumer Rights Act 2015 ("CRA 2015").
1.3 "Goods" means the food and beverage products supplied by us.
1.4 "Website" means the online storefront operated by Elixir Oasis Ltd.
1.5 "Dispatch Confirmation" means our email confirming that the Goods have been dispatched.
1.6 References to legislation include amendments and re-enactments. Headings do not affect interpretation.
2.1 Trader identity and contact details are set out at the top of this document.
2.2 If you need to contact us about an order, refunds, allergens, or to exercise your legal rights, please email contact@elixiroasis.com with your order number and a clear description of the issue.
3.1 By placing an order, you make an offer to buy the Goods.
3.2 A binding contract is formed only when we send a Dispatch Confirmation.
3.3 We may decline or cancel any order before Dispatch Confirmation, including where:
3.4 If we cancel before Dispatch Confirmation, we will refund all sums paid using the original payment method.
4.1 Prices are in GBP (£) and include VAT where applicable. Delivery charges are shown separately at checkout.
4.2 Payment is processed securely via our payment processor (e.g. Stripe). We do not store your full card details.
4.3 You agree not to use payment methods or accounts that you are not authorised to use.
4.4 We reserve the right to implement fraud-prevention checks and to refuse transactions that fail such checks.
5.1 We take reasonable care to ensure product descriptions, pricing and imagery are accurate.
5.2 Images are illustrative; colour and appearance may vary due to screen settings and batch variation.
5.3 If a description is materially incorrect, your statutory remedies under CRA 2015 apply (see section 9).
6.1 Allergen and ingredient information is provided in product listings in accordance with the Food Information Regulations 2014.
6.2 You must review ingredient/allergen information before ordering. If you are unsure, contact us prior to purchase.
6.3 Our Goods may be produced/packed in environments that handle allergens. While we take appropriate precautions, we cannot guarantee the absence of cross-contamination.
6.4 Packaging and label information applying to the specific unit supplied at dispatch reflects the definitive ingredient statement for that unit. This does not reduce statutory rights where Goods are not as described at the time of purchase.
7.1 Estimated delivery times shown at checkout are estimates and not guarantees.
7.2 Delivery will occur without undue delay and, unless otherwise agreed, no later than 30 days after the contract is formed (Consumer Contracts Regulations 2013).
7.3 Risk of loss/damage passes to you when you or a person you expressly nominate takes physical possession of the Goods (section 29 CRA 2015).
7.4 If you request delivery to a neighbour/concierge, you appoint that person to take possession on your behalf. Unattended "safe place" delivery is not treated as nomination unless expressly agreed in writing.
8.1 Consumers may have a right to cancel within 14 days in certain distance contracts.
8.2 The 14-day cancellation right does not apply to:
8.3 Where the cancellation right applies, you must notify us by email within the cancellation period and return Goods as required by law. Refunds will be processed within the statutory timeframe.
8.4 Where the cancellation right does not apply (e.g. Perishable Goods), change-of-mind returns are not accepted after dispatch.
9.1 Under CRA 2015, Goods must be of satisfactory quality, fit for purpose and as described.
9.2 If Goods do not conform at delivery, you have statutory remedies including: short-term right to reject (where applicable), repair/replacement, price reduction and final right to reject, depending on the circumstances.
9.3 If you believe Goods are faulty, damaged, unsafe, incorrect or not as described, please contact us promptly with your order number and details.
9.4 Where evidence is reasonably required to investigate (e.g. photos of packaging and best-before date), we may request it. This request does not remove statutory rights; it enables timely resolution.
10.1 Nothing in these Terms limits or excludes liability for:
10.2 Subject to 10.1, we are not liable for indirect or consequential loss, including loss of profit, business, goodwill or data.
10.3 This section does not affect statutory rights or remedies available under CRA 2015.
11.1 Website content is owned by or licensed to Elixir Oasis Ltd.
11.2 You may use the Website for personal, non-commercial purposes. You must not scrape, copy, republish or exploit content commercially without permission.
11.3 We may suspend access where misuse or unlawful activity is suspected.
12.1 We are not liable for delay or failure caused by events beyond our reasonable control including carrier disruption, adverse weather, industrial action, governmental action or supplier failure.
13.1 These Terms are governed by the laws of England and Wales.
13.2 Courts of England and Wales have jurisdiction, subject to mandatory consumer protection rules that may allow you to bring proceedings locally.
This Privacy Notice explains how we collect, use and protect personal data. It is intended to meet transparency obligations under UK GDPR and the Data Protection Act 2018.
14.1 Data Controller: Elixir Oasis Ltd.
14.2 Contact: contact@elixiroasis.com
14.3 If the business is required to pay a data protection fee, the ICO registration number will be provided here once confirmed.
We may collect and process:
We do not intend to collect special category data.
16.1 Contract (Article 6 (1)(b)) — to process and fulfil orders, deliver Goods, handle returns and customer service.
16.2 Legal obligation (Article 6 (1)(c)) — to retain transaction records for tax, accounting and audit.
16.3 Legitimate interests (Article 6 (1)(f)) — to maintain website security, prevent fraud and improve services, provided your interests/rights do not override ours.
16.4 Consent (Article 6 (1)(a)) — for marketing communications and non-essential cookies where required. You may withdraw consent at any time.
We share personal data only as necessary with:
Where providers act as processors, we require appropriate contractual protections consistent with UK GDPR.
18.1 We use essential cookies necessary for website operation.
18.2 We use analytics cookies where permitted to understand traffic and improve performance.
18.3 Where consent is required for non-essential cookies, we obtain consent via a cookie banner and you can change preferences at any time.
19.1 Some providers may process data outside the UK.
19.2 Where international transfers occur, we implement appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) and/or the UK Addendum to the EU Standard Contractual Clauses, as applicable.
20.1 We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.
20.2 Access is restricted to personnel and service providers who need it for legitimate business purposes.
21.1 We retain personal data only as long as necessary.
21.2 Transaction/financial records are typically retained for 6 years to meet legal and accounting requirements.
21.3 Marketing data is retained until you withdraw consent or opt out.
21.4 Analytics data is retained in line with configuration settings (typically up to 26 months).
You have rights under UK GDPR including: access, rectification, erasure, restriction, portability, objection, and rights relating to automated decision-making. To exercise rights, email contact@elixiroasis.com.
You may complain to the Information Commissioner's Office (ICO). We encourage you to contact us first so we can try to resolve concerns promptly.